Obscure Technologies reveals road ahead for SD-WAN
SD-WAN has evolved from automation to advanced security, incorporating features like zero trust, edge security and addressing modern networking challenges.
Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
SARS doubles down on AI, machine learning after revenue gains
The taxman’s artificial intelligence and machine learning algorithms boost compliance, adding R294 billion to net tax revenue for the 2023/24 fiscal year.
Faranani DocTec and SANRAL – on the road to efficiency
The implementation of the OpenText Intelligent Capture and OpenText Extended ECM platforms offered SANRAL a way to transparently integrate content management to business applications.
Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.
Moving to the cloud, are your file transfers keeping up?
The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.