Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Transforming mindsets in learnerships for sustainable careers
Mentorships are crucial in giving students the real-world knowledge and soft skills they need to work with clients, says CG Selva Ganesh, VP and CEO SA at In2IT Technologies.
Navigating the horizon for 2030: Will data centres keep up with digitalisation requirements?
The transformative potential of AI adoption is driving accelerated IT performance and reshaping infrastructure requirements, says Jon Abbott, technologies director and industry advisory for strategic clients in EMEA at Vertiv.
Finding the balance between access to, security of data in a borderless world
The global, borderless nature of business introduces risk as there are multiple applications, systems and end points that represent potential vulnerabilities, says Ryan Boyes, GRC officer at Galix.
When technology is not enough: Creating a cyber security strategy in a world where threats never sleep
The biggest difference between being technologically enabled and future secure is the incorporation of the human aspect of cyber security, says Kabelo Makwane, managing executive: cloud, hosting and security at Vodacom Business.
Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.
Rethink data protection in today's threat landscape
Companies must start looking at including proactive approaches in their cyber defences that will actively defend against attacks, says Modeen Malik, principal systems engineer at Commvault.
The power of industry and mining cross-ecosystems in the digital era
ESG considerations are non-negotiable, and cross-ecosystem collaboration seamlessly aligns with ESG objectives, says Wilhelm Swart, Chief Operational Technologies Officer, 4Sight.
Moving to the cloud, are your file transfers keeping up?
The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.
Obscure Technologies separates SD-WAN myth from fact
SD-WAN facilitates a centralised network management that incorporates hybrid WANs, thereby integrating diverse edge links, says Francois van Hirtum, CTO at Obscure Technologies.