Tax authorities use AI to obtain 360-degree insights into taxpayers
VL Telecom announces partnership with Truecaller Verified Business Caller ID solution
To ensure a better communication ecosystem built on trust and safety, VL Telecom is partnering with Truecaller for its Verified Business Caller ID solution.
Avaya to demonstrate composable solutions enabling experiences that matter at GITEX 2021
Solutions on display will highlight the composability of the Avaya OneCloud platform and its ability to deliver 'total experiences' for customers and employees.
Entersekt enables FIDO authentication for improved security, user experience, customer choice
Eliminating passwords and replacing them with more secure and user-friendly solutions is critical, says Entersekt’s Christian Ali.
BPO deal aims to create 900 new jobs in Durban
The contract to help service T-Mobile-owned firm Metro’s client base from SA will provide 900 call centre and supporting jobs in the city.
Marketing and COVID-19
Marketers have had to re-evaluate the way in which they engage with their internal audience – the company’s employees.
Best practice in customer experience demands right mix of technologies
A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.
Intuit buys Mailchimp in $12bn acquisition
The US-based business and financial technology firm agrees to buy e-mail marketing solutions provider Mailchimp in a deal valued at $12 billion.
Anti-corruption hotline attracts more whistle-blowers
The number of cases of alleged corruption reported through the National Anti-Corruption Hotline peaked between April and June.
Gauteng healthcare app brings services to residents’ fingertips
The provincial health department’s Mpilo app garners over 61 000 users, as the department accelerates mobile tech use to improve healthcare services.
Omni-channel CX is non-negotiable
Airtel’s CX director to speak at the ITWeb CX Summit on 21 October.
Three reasons to integrate WhatsApp Business API into your business
Cellfind assists companies in the set-up of their WhatsApp Business API and other WhatsApp integrations.