How do you solve the digital trust dilemma?
Building digital trust with stakeholders is no mean feat for enterprise-level organisations facing increasingly complex technological disruptions.
Beyond digitalisation: Navigating the new normal
The wholesale switch to doing business remotely put the focus on aspects of digital channels that, until now, companies possibly weren’t even thinking about, says Karl Fischer, CMO, DVT.
The role of artificial intelligence in digital commerce
Artificial intelligence is impacting customer choices, using the knowledge of previous purchases, searched products and online browsing habits to provide a personalised feel.
Solution House expands its no-code service-management builder
Delivered using a no-code rapid application builder based on the Incident Desk framework, the new service allows customers to build their own service management solutions and smartphone apps.
Travelling to the cloud
Cross-country passenger bus services are moving to locally hosted, international cloud providers to improve customer service and keep potential disruptors at bay.
Five tips to improve sales in a tough market
Successful people build relationships, especially in sales, yet the power of communication for sales is often overlooked, says Tarsus Distribution's Thabang Molapisi.
Future banking success depends on personalisation, consumer empowerment
Consumers are seeking greater personal control and financial empowerment in their banking activities, and are using multiple banks to achieve this.
Towards a cashless world
In addition to being safer from a viral transmission perspective, contactless payment is also faster, says Andrew Dawson, Managing Director of MACmobile.
Time of the essence in keeping customers, growing business
Freshworks analysed over 107 million customer support interactions and found that speed is the number one factor influencing customer satisfaction.
Liberty investment app sees growth as South Africans save
The Stash investment app reaches a customer base of 100 000 users and gets global recognition at the 2021 Digital CX Awards.
PPS taps into Silicon Valley-based Ushur’s AI tools
The local financial services group wants to enable its digital communication with clients by using conversational artificial intelligence solutions.