Successful and customer-friendly digital banking can be distilled to two key strengths: user experience and security, says Gur Geva, co-founder and CEO of iiDENTIFii.
Argility drives for greater success through customer experience insights
ATG's customer experience mission is to improve client experiences through feedback, best practices and calls to action that aim to address customer pain points.
Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.