BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
Business Intelligence
1:50

Convergence Partners gets CompCom approval for Ctrack deal

The commission found the proposed transaction is unlikely to result in a substantial prevention or lessening of competition in any markets.

5:10
Thursday

Data warehouse automation – a practical walk through

There are several principles to live by when it comes to data warehouse automation and its implementation in real life.

4:20
Wednesday

AI offers solution to standardisation, automation challenges

Conflicting rules and decisions mean standardising processes is notoriously difficult, but machine learning / artificial intelligence offer a solution.

4:10

Predictive analytics made easier in the cloud

Utilising mature environments where ML services are costed and utilised allows the team to focus on real value generation when it comes to developing predictive capabilities, says Johan Du Preez, capability architect at Ovations.

5:40

Intelligent customer experience – beyond the call centre

Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.

3:30

Understanding customer emotions is the key to delivering exceptional CX

CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.

7:30

Data-driven vs data-led decisions

Good data-led or data-driven decisions require context, integrity and validation.

2:40
4 May

A new abnormal: Future focused

The road ahead requires companies to be at the forefront of digital transformation in the distribution space, says Axiz.

5:00
29 Apr

Customer experience: Get the basics right and the sky is the limit

To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.

3:00

What analysing 10bn e-mails shows business leaders

E-mail subscribers who have been opening their messages have been more engaged with the content than ever, according to the Everlytic 2020 Email Marketing Benchmarks report.

2:40

Insurance compliance brings growth opportunities

Insurers that have implemented advanced analytics solutions to manage and administrate compliance are outperforming their competition, says Angelique Strumpher, manager at SilverBridge Holdings.

4:10

Analytics and the fight against social injustice

Data has been used as a weapon of discrimination, and exploited to marginalise and trivialise far too many people for far too long.