‘Smart modern’ SARS in the works as it ups ICT spend
Convergence Partners gets CompCom approval for Ctrack deal
The commission found the proposed transaction is unlikely to result in a substantial prevention or lessening of competition in any markets.
Data warehouse automation – a practical walk through
There are several principles to live by when it comes to data warehouse automation and its implementation in real life.
AI offers solution to standardisation, automation challenges
Conflicting rules and decisions mean standardising processes is notoriously difficult, but machine learning / artificial intelligence offer a solution.
Predictive analytics made easier in the cloud
Utilising mature environments where ML services are costed and utilised allows the team to focus on real value generation when it comes to developing predictive capabilities, says Johan Du Preez, capability architect at Ovations.
Intelligent customer experience – beyond the call centre
Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.
Understanding customer emotions is the key to delivering exceptional CX
CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.
Data-driven vs data-led decisions
Good data-led or data-driven decisions require context, integrity and validation.
A new abnormal: Future focused
The road ahead requires companies to be at the forefront of digital transformation in the distribution space, says Axiz.
Customer experience: Get the basics right and the sky is the limit
To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.
What analysing 10bn e-mails shows business leaders
E-mail subscribers who have been opening their messages have been more engaged with the content than ever, according to the Everlytic 2020 Email Marketing Benchmarks report.
Insurance compliance brings growth opportunities
Insurers that have implemented advanced analytics solutions to manage and administrate compliance are outperforming their competition, says Angelique Strumpher, manager at SilverBridge Holdings.